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Animate crashes while configuring a user interface or while loading the splash screen. The following error messages appear:
PowerPoint 2016 Auto Layout Designer is a new feature in this version. I wrote a post earlier this month with a review and example. It really is a great feature. I have opted to turn off the Designer feature – at least until it has expanded use to work with custom templates.
Windows: Animate 2017 has stopped working.
Mac OS: Animate 2017 has quit unexpectedly.
Note:
In some instances, a pop-up appears during Animate launch with a javascript error. Animate application hangs. To resolve this issue, you can follow the steps as mentioned in this document.
To fix Animate crash issues, perform the following troubleshooting tasks:
Before restoring preferences, ensure that the Animate process is not open in Task Manager (Windows) or Activity Monitor (Mac OS). Then perform the following steps:
Windows:
Rename the Animate folder to Animate_old at the following location:
C:UsersAppDataRoamingAdobe
Alternatively, you can perform the following steps:
- Open the Run dialog box by pressing the Windows logo key + R.
- Type %appdata% and click OK. The Roaming folder contents appear.
- In the Go to Folder dialog box, type the following path, and then click Go:~/library/preference/adobe
- Press Shift+Command+G. In the Go to Window dialog box, type the following path, and click Go:~/library/application support/adobe
- Rename the Animate 2017 folder to Animate 2017_old.Note:If you are using any version of Animate other than Animate 2017, replace that version folder. For example, if you are using Animate 2015, find Animate 2015 and replace it with Animate 2015_old.
Right-click Animate.exe and choose Run as administrator at the following path:
C:Program FilesAdobeAdobe Animate 2017
Note:
If you cannot run the application as an administrator, contact the administrator of your organization to get proper permission.
- Click the Compatibility tab and select Run this program as an administrator.
- Create a shortcut of Animate.exe on the desktop or on the taskbar.
- Right-click Adobe Animate 2017 and choose Properties at the following path:C:Program FilesAdobe
- Enter your mac user name and password and click OK.
- Click the Sharing & Permissions tab and select the Read & Write privilege for each user in the list.
- Click the Action pop-up menu (gear icon) and choose Apply to enclosed items.
Sometimes, firewall and antivirus programs prevent you from launching Animate. You can turn them off or disable them, restart your computer, and then try to relaunch Animate.
To turn off the firewall, perform the following steps:
![Turn off mac display Turn off mac display](http://health24.club/wp-content/uploads/2017/08/excel-turn-off-scroll-lock-image-titled-disable-scroll-lock-in-excel-step-4-how-do-you-turn-off-scroll-lock-in-excel-for-mac.jpg)
Windows:
- Open the Control Panel by clicking the Windows key and typing control panel in the search field. SelectWindows Firewall.
- If Turn on Windows Firewall is selected, click Turn off Windows Firewall.
- Repeat step 2 for all the networks, and then click OK.
- Click the Apple menu, and choose System Preferences.
- Select Security and Privacy and click the Firewall tab.
- Click Turn Off Firewall, and then try to relaunch Animate.
- Launch the Creative Cloud desktop application, and then click the Apps tab.
- Look for Animate in the list of installed apps and hover over its name.
- Uninstall'>
- After uninstalling Animate, verify that the AdobeAnimate 2017folder files were removed:
- Windows:C:Program FilesAdobe
- Mac OS:Applications folder
- If the folders exist, delete them. Also, ensure that the deleted files are removed from the Recycle Bin (Windows) or Trash (Mac OS).
- Alternatively, you can use Adobe Cleaner tool to ensure that all the files are removed.
- Use the Creative Cloud desktop application to reinstall Animate.
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Your report is due in an hour. You're working along in Excel, things are going fine, when suddenly you notice that you can no longer move around properly. You press the arrow keys, but instead of the cursor moving to another cell, the entire worksheet seems to be moving about. WTF?!
Before you panic and call support to tell them Excel is broken, check to see if Scroll Lock has been accidentally enabled.
What is Scroll Lock?
Usually, the arrow keys will move you one cell at a time in whatever direction you wish. However, when Scroll Lock is enabled, the worksheet is 'scrolled' instead. The up and down arrow keys scroll one row up and down, and the right and left arrow keys scroll one column right and left. The active cell never changes.
![Animation Animation](/uploads/1/2/5/8/125837002/810626391.png)
If you don't understand what's going on, this can be quite distressing :)
Fortunately, the Scroll Lock setting is a toggle, much like Caps Lock. If you have a Scroll Lock key on your keyboard, just press it toggle Scroll Lock off. Done.
No key for Scroll Lock?
Unfortunately, it's harder to disable Scroll Lock if your keyboard doesn't have a Scroll Lock key. How can you press a key you don't have?
The 'trick' is to figure out how to send the equivalent of the Scroll Lock keystroke to Excel. The rest of this article explains how to do that on both Mac and Windows.
Is Scroll Lock really on?
First, make sure Scroll Lock is really enabled. You can do this by working with the status bar, the name for the bottom edge of the Excel Window, which displays various information about the state of the current worksheet.
On Windows, the status bar will display Scroll Lock if Scroll Lock is toggled on, and if the Scroll Lock status is enabled in the status bar. If Scroll Lock status is not enabled in the status bar, it might be toggled on and you'll never see it.
Right click the status bar to make sure Scroll Lock status is enabled:
The Scroll Lock setting here doesn't control Scroll Lock, it only displays Scroll Lock status.
Once you make sure that the Scroll Lock status is on, look for the Scroll lock message in the lower left.
Yes, Scroll Lock is turned on.
On a Mac, as far as I know, Scroll Lock status will not appear in the status bar of Excel 2011. (I haven't checked Excel 2016 yet). The only way I know to verify the Scroll Lock state is to use the arrow keys and observe behavior. Try moving around with the arrow keys and watch the address in the name box (directly left of the formula bar). If the address doesn't change change, Scroll Lock is probably turned on.
Mac Excel 2011 doesn't show scroll lock status anywhere.
How to disable Scroll Lock on Windows
If you're using a full keyboard in Windows – one that has a Scroll Lock key – simply press the key to disable. You should see the Scroll Lock message disappear from the status bar and then be able to move around normally.
If your keyboard does not have a Scroll Lock key, you can access a virtual keyboard in Windows via Start > All Programs > Accessories > Ease of Access > On-Screen Keyboard.
The On-Screen Keyboard in Windows, Scroll Lock key in white
Once the keyboard is displayed, make sure Excel is the active application and click the ScrLk key. That should do it.
How to disable Scroll Lock on a Mac
The official Microsoft shortcut for Scroll Lock is Shift + F14. If you have an extended keyboard with an F14 key, try that first.
A Mac Extended Keyboard has an F14 key (click to enlarge)
If you have a Macbook Pro, or other machine with a smaller keyboard that does not have extended keys, you'll have to go a little deeper.
You'd think that you could go System Preferences > Keyboard, then enable an extended virtual keyboard, then use that to press F14. But, after an hour so of fiddling around, I couldn't get it to work, and I'm not sure it can be done.
It seems that the Mac is 'aware' of the keyboard currently attached, and uses this information to display the virtual keyboard. If you know a way to enable an extended virtual keyboard (on a Mac that doesn't have one attached), please let me know.
Virtual Keyboard, a commercial freeware utility by Corallo Software (14 day trial) seems to work, but I did very little testing.
AppleScript to the rescue
On Macs, AppleScript is a built-in scripting language that can be used to automate applications and other general tasks. One of the things you can do with AppleScript is send keystrokes to an application.
While researching this problem, I ran into a nice AppleScript by Damien Clark here. However, I couldn't get the script work like I expected. I could enable Scroll Lock with the script. But when I ran the script again, Scroll Lock wasn't disabled.
At least not without checking the 'use all F1, F2, etc keys as standard function keys setting' checkbox in the Mac's keyboard preferences...which made the process pretty confusing.
So, after a bit more investigation (read: a few hours flailing about), I adapted the script to send the equivalent of fn + shift + F14, with a small delay. This works on my 2015 Macbook Pro reliably to turn Scroll Lock on and off.
To use this script, run the AppleScript Editor, create a new file, and paste in the code above. Then compile the script (Command + K), and run it (play button, or Command + R).
If Scroll Lock is currently on, it should be disabled.
Caution: if Scroll Lock is not currently enabled, it will be enabled, so you'll need to run the script again to toggle it off again.
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